Specific Duties & Responsibilities

• Lead Clinical Practice Association Process Improvement projects.
• Lead Epic upgrade efforts related to workflow in Epic.
• Optum claims management responsibility for issue resolution. Responsible for identifying issues and working with team to create/edits, assist with upgrades, and assist with operational issue resolution.
• Work with Epic IT team on operational issues.
• Project life cycle responsibility for Clinical Practice Association expansion and other projects. Typically understands project life cycle and has responsibility for sections of life cycle. Under guidance, responsible for full life cycle of small and/or parts of a large project.
• Once priorities are set, perform tasks independently with regular process updates. Examples can easily be found in existing code, methods or online. Typically, concepts used are simple and standard.
• Under guidance define business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues.
• Gather system requirements by meeting with clients and researching existing technology to understand the business requirements for new applications.
• Develop detailed tasks by analyzing project scope and milestones for projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards.
• Write functional/technical specifications by taking the provided system requirements, putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions.
• Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solution for application development tasks.
• Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-base system(s) to simplify code maintenance and to improve the support.
• Create and document test scenarios using the appropriate testing tools to validate and verify application functionality.
• Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handling in a meaningful way.
• Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references.
• Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution.
• Monitor changes and resolve problems by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution.
• Provide support by triaging and resolving issues to ensure prompt, effective service.
• Assist report consumers with operational reporting issues such as defining reporting criteria and running ad hoc reports.
• Assist with testing and reconciliation of operational reporting data in collaboration with Business Intelligence teams responsible for data sets, tools and architecture.
• Agility to handle multiple priorities from different customers across JHACH, JHU, JHCP, JHRP, JHPC is required for success in this role.
• Work closely with Departments to develop functional/technical specifications and process improvement recommendations.
• Work with Epic Lancaster analyst and at times Epic Verona to work through Epic operational issues.
• Work with departments and Epic Lancaster analysts to determine upgrade workflow impacts/training needs/testing.
• Work with vendors to problem solve operations issues, upgrades, and maintenance.
• Work with financial directors/departments and other operational users to assist with the development of technical specifications and pull operational reports using the Cognos tool. Acts as a liaison between report consumer needs and the Business Intelligence team.

Knowledge, Skills, & Abilities

• Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section.
• Must demonstrate critical thinking and analytical reasoning skills.
• Ability to work on multiple priorities effectively.
• Ability to prioritize conflicting demands.
• Ability to execute assigned project tasks within established schedule.
• Ability to work collaboratively in a team environment.
• Ability to communicate effectively in the service of users and colleagues.
• Writes and speaks clearly and concisely.
• Possesses sound documentation skills.
• Ability to maintain confidentiality.
• Must demonstrate exemplary customer service skills.

• Bachelor's Degree.
• One-year related experience.
• Required to complete and pass certification in assigned EPIC application module(s) within 120 days of employment.
  

• Additional related experience may substitute for required education, additional education may substitute for experience, to the extent permitted by the JHU equivalency formula.

• Knowledge in the assigned application as well as the platform on which it runs.
• Healthcare experience with direct professional fee billing experience.
• Strong operational workflow background.
• Epic experience highly desired.
• Optum claims manager knowledge preferred.
• Experience running queries and analyzing professional fee data preferred.

Classified Title: Programmer Analyst 
Job Posting Title (Working Title): CO Programmer Analyst   
Role/Level/Range: ATP/03/PC  
Starting Salary Range: $53,800 - $94,400 Annually ($74,100 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday - Friday, 8:30 am - 5:00 pm 
Exempt Status: Exempt 
Location: Hybrid/JH at Middle River 
Department name: ​​​​​​​SOM Admin CPA Information Technology  
Personnel area: School of Medicine