Job Description

Compensation

$39,778.00 Annual

Job Description Summary

Student Affairs at Santa Fe College upholds a mission to add value to the lives of SF students and enrich the community by providing research-based and learner-centered services that support access and student engagement from matriculation to goal attainment.

The College Knowledge Specialist serves as an inclusive, student-centered position that empowers pre-collegiate students to achieve their highest potential. The Specialist is responsible for facilitating the College Knowledge program to provide college coaching, readiness training, and career exploration to out-of-school and after-school programs in Alachua County. The Specialist will develop program-specific curriculum, materials, and activities for elementary, middle, and high school aged students to prepare them for the college experience.

*This position is funded by either a grant or another donor-funded source external to the college. Should the funding provided by these special sources be reduced or eliminated, employees will be given as much notice as possible. This position is being filled in an interim capacity for the current fiscal year and is eligible for reappointment provided continued funding and incumbent success. For all the information regarding interim appointments and the terms that govern them, please refer to College Rule 3.9 and 3.9P.

Job Description

Responsibilities and Duties Include:

• Provides prompt, accurate, and friendly customer service to individuals interested in learning about the College Knowledge program, responding to questions, concerns, and inquiries while making appropriate referrals when necessary.

• Coordinates and conducts visits and activities with students at various out-of-school and after-school providers in Alachua County.

• Develops and implements curriculum and materials to utilize during sessions with students, staff, and SF students that incorporates college coaching, readiness training, and career exploration.

• Tracks and assesses student involvement and progress in the program, reporting data back to the Director and the Children’s Trust of Alachua County grant.

• Collaborates with SF Achieve Specialists, Admissions Specialists, and other recruitment staff to ensure a seamless experience for students who participate in other collegewide programs, such as Educational Talent Search, College for Kids, and more.

• Participates in community outreach initiatives as a representative of the college and the College Knowledge program and provides information to students and their families who attend these events and pre-scheduled sessions.

• Liaises with community partners and the public to promote the College Knowledge program and enhance student participation.

• Collaborates with the Director, peers, and the Marketing and Communications department to create and maintain the website as well as develop promotional materials, such as print and digital fliers.

• Utilizes social media and digital communications to promote the College Knowledge program to local students and families.

• Monitors the grant-funded program budget to ensure funds are spent as stipulated and according to College Rules and policies.

• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.

• Strictly honors the privacy and security of student records and other sensitive information according to appropriate state, federal and college regulations, policies, and procedures.

• Provides service excellence through courteous, informed, accessible, and professional engagement.

• Performs other duties as assigned. 

Reports to: Director, Recruitment and SF Achieve

QUALIFICATIONS

Required: An associate degree in a related field with two (2) years of work experience and/or a combination of completed education equal to four (4) years

Additional Requirements: A criminal background check will be conducted. Applicants must have a valid Florida Class E Operator (driver’s) license and be authorized to drive for the college. Must be able to list 20 pounds without assistance.

Preferred: A bachelor’s degree with two (2) years of prior experience working in higher education and working with digital database and/or constituent relationship management (CRM) platforms. Multiple-language proficiencies.

General Knowledge, Skills, and Abilities

• Ability to work successfully in a multi-cultural environment.

• Adaptability to Change – able to be flexible and supportive, able to positively and proactively assimilate change in rapid growth environment.

• Analytical Aptitude & Problem Solving - able to analyze information, problems, situations, practices and/or procedures, collect and interpret data, reason logically, establish facts, identify and define existing and potential issues, recognize the interrelationships among elements, draw valid conclusions, develop recommendations, as well as alternative courses of action, select appropriate course, follow up, and evaluate.

• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.

• Critical Thinking & Judgement - able to make well-reasoned, sensible, and timely decisions based on careful, objective review and informed analysis of available information, considerations, and other factors.

• Customer Service – ability to respond promptly and courteously to all questions from students and faculty, demonstrating patience and persistence when helping students with little or no computer skills.

• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.

• Organization & Time Management – able to plan, schedule, and organize tasks related to the job to achieve goals within or ahead of established time frames.

• Problem Solving – proven skills in identifying issues, determining their cause, developing creative solutions, and following through with implementing resolutions.

• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.

• Results Orientation – proven ability to set and exceed established targets.

• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.

• Detail Oriented - Proven accuracy and attention to detail.

• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.

Application Process:  All applicants must submit a completed online SF application, a letter of intent, an up-to-date resume/curriculum vitae, and unofficial academic transcripts (if applicable) to be considered for this position. Unofficial transcripts are only accepted for review purposes, official transcripts are required prior to any offer of employment being made.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo
 
Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.

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