Under the direction of the Practice Manager, the Front Desk Coordinator is the first point of contact for patients. The Front Desk Coordinator performs and coordinates front office patient centered duties, to include, but not limited to, greeting patients, co-pay collection, appointment scheduling, authorizations and referrals. The Front Desk Coordinator serves as a resource for patients, physicians, staff, and ambulatory care managers. Other related duties as assigned.

• A minimum of three (3) years previous related experience in a large complex healthcare setting.

• Strong problem-solving ability by using good judgment and applying these skills to assist customers and ensure customers' expectations are met.

• Proven ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.

• Excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Proficiency using Microsoft Applications i.e., Outlook, Word, share point, and Teams. Proven computer skills and be able to work between multiple systems during calls.

• Self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible individual who is comfortable working in a large, complex organization.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

• EPIC experience.
• Multi-specialty clinic experience.
• Referrals and authorizations experience.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.