IT Support Specialist I
Job Description
Quick Link
https://llcc.peopleadmin.com/postings/7900Position Title
IT Support Specialist IFull Time or Part Time
Full TimeMonths Worked Per Year
12
Hours Worked Per Week
40
Work Schedule
Monday-Friday, 8:00 – 5:00. This position will be located on LLCC main campus in Springfield, IL
Remote Work Availability
NoJob Description Summary
Join LLCC as our IT Support Specialist! Be at the forefront of innovation, providing expert tech solutions and support that drive success across our organization. If you’re passionate about technology and thrive in dynamic environments, we want you on our team! We are hiring 3 IT Support Specialists who will provide frontline support to students, faculty and staff. This position will be located at LLCC main campus in Springfield, IL.
As a staff member at LLCC, you can look forward to 23 paid holidays a year, including 2 weeks at the end of the calendar year and one week in March for mid-semester break; 12 Fridays off in the summer; and 2 personal days, 15 sick days, and starting with 10 vacation days per year. LLCC staff, their spouse and qualified dependent children are eligible to use the tuition waiver on credited courses. Staff can also enjoy free access to our on-campus fitness center. LLCC is a positive, team-oriented environment supportive of staff development. You can view all benefits on our website. Come join our team and experience success at LLCC!
Starting salary will be within one of the three ranges below based on skills, experience and training as defined. There is a defined career progression for this position. Level progression will be based on experience, skills mastered and training/education obtained.
I: Entry level, foundational knowledge and experience $47,188 – $61,203
II: 3+ years experience, intermediate knowledge, advanced desktop support experience $50,818 – $66,285
III: 5+ years experience, advanced desktop support experience, experience in systems management/administration, demonstrated leadership abilities $54,798 – $71,721
Employment is contingent upon the successful completion of a criminal background check, drug-screen, physical, and functional capacity exam.
As a staff member at LLCC, you can look forward to 23 paid holidays a year, including 2 weeks at the end of the calendar year and one week in March for mid-semester break; 12 Fridays off in the summer; and 2 personal days, 15 sick days, and starting with 10 vacation days per year. LLCC staff, their spouse and qualified dependent children are eligible to use the tuition waiver on credited courses. Staff can also enjoy free access to our on-campus fitness center. LLCC is a positive, team-oriented environment supportive of staff development. You can view all benefits on our website. Come join our team and experience success at LLCC!
Starting salary will be within one of the three ranges below based on skills, experience and training as defined. There is a defined career progression for this position. Level progression will be based on experience, skills mastered and training/education obtained.
I: Entry level, foundational knowledge and experience $47,188 – $61,203
II: 3+ years experience, intermediate knowledge, advanced desktop support experience $50,818 – $66,285
III: 5+ years experience, advanced desktop support experience, experience in systems management/administration, demonstrated leadership abilities $54,798 – $71,721
Employment is contingent upon the successful completion of a criminal background check, drug-screen, physical, and functional capacity exam.
Required Qualifications
- Associates degree in Information Technology or related field; or equivalent work experience
- One or more years of relevant work experience in enterprise IT
- Experience supporting end users remotely as well as in-person
- Knowledge of current and emerging technology
- Customer-focused attitude with strong communication and interpersonal skills
- Excellent problem-solving abilities and attention to detail
- Knowledge of networking fundamentals
- Possess (or obtain within 6 months of employment) and maintain a valid and current CompTIA A+ Certification
- Valid driver’s license
Preferred Qualifications
- Experience in a helpdesk or technical support role within an educational or similar environment is highly desirable.
- Familiarity with ITIL (Information Technology Infrastructure Library) practices and principles.
- Proven ability to handle multiple tasks simultaneously and manage time effectively in a fast-paced environment.
- Strong understanding of cybersecurity best practices and experience in implementing security measures.
- Server administration experience.
- Previous experience administering a Microsoft 365 environment.
- Previous experience supporting Apple products in an enterprise or educational environment.
- Experience installing and supporting audio/visual systems.
- Experience supporting videoconferencing equipment in an enterprise environment.
- Experience supporting Layer 1 network issues.
- Experience in IT asset management and deployment
Physical Requirements
- Ability to push, pull, or carry large objects and equipment
- Lift 50 pounds from waist to overhead occasionally
- Stand for long periods of time
- Walk up to 1 mile
- Conduct occasional overhead work
- Grip, hold, and pinch small objects
- Dexterity to bend, squat, stoop, and reach on a regular basis
- Ability to frequently climb ladders, scaffold, stairs
- Ability to drive a motor vehicle
Position Salary
Starting salary is likely to be between $47,188 and $61,203 per year.Open Date
09/24/2024Open Until Filled
YesSpecial Instructions to Applicants
This position will be open until filled; however, applications must be received on or before October 13, 2024, to be considered during the initial review window. In-person interviews for this position are anticipated to begin end of October with an anticipated start date mid November.
If you have a college degree or credits, please upload copies of your transcripts to your application along with a cover letter and resume. Photocopies of transcripts are acceptable to be uploaded. Please redact (black out) any personal information such as age, gender and Social Security Number from your transcripts or other documents you intend to share with us before you upload them to your application.
If you have a college degree or credits, please upload copies of your transcripts to your application along with a cover letter and resume. Photocopies of transcripts are acceptable to be uploaded. Please redact (black out) any personal information such as age, gender and Social Security Number from your transcripts or other documents you intend to share with us before you upload them to your application.
If you do not have transcripts to upload at the time of submission, please mail them to the address below and instead upload a Word document as your transcripts that indicates you will have transcripts sent directly to us. Please contact the Human Resources office at 217-786-2752 if you have any questions.
Lincoln Land Community College
ATTN: Human Resources
P.O. Box 19256
Springfield, IL 62794
Description of Job Duty
Provide primary IT Support to Students, Staff, and Faculty via phone, chat, email, and ticket submissions ensuring minimal disruption to end-users.
Essential Duty?
YesDescription of Job Duty
Install, configure, and maintain IT Assets campus-wide.
Essential Duty?
YesDescription of Job Duty
Perform user account administration tasks.
Essential Duty?
YesDescription of Job Duty
Perform needs assessments, pricing, quoting, and requisitions when needed.
Essential Duty?
YesDescription of Job Duty
Assist in audio/video setups for events, videoconferences, and meeting spaces.
Essential Duty?
YesDescription of Job Duty
Perform informal training to end users as needed.
Essential Duty?
YesDescription of Job Duty
Participate in projects related to IT infrastructure, system upgrades, and new technology implementations.
Essential Duty?
YesDescription of Job Duty
Provide printer support, including troubleshooting printer issues, requisitioning supplies (when needed), managing print queues, and coordinating repairs.
Essential Duty?
YesDescription of Job Duty
Support compliance efforts by participating in audits and maintaining required documentation.
Essential Duty?
YesDescription of Job Duty
Continually develop oneself professionally by maintaining current knowledge IT systems and tools relevant to the support of the IT systems at Lincoln Land Community College.
Essential Duty?
YesDescription of Job Duty
Travel to outreach center locations to support IT technology.
Essential Duty?
YesDescription of Job Duty
Assist in IT requirements for employee processing requests (onboarding, offboarding, changes).
Essential Duty?
YesDescription of Job Duty
Adhere to SLA policies.
Essential Duty?
YesDescription of Job Duty
Assist in the college planning and assessment program by developing annual work unit objectives that impact long-range priority goals.
Essential Duty?
NoDescription of Job Duty
Perform other duties as assigned.
Essential Duty?
NoRequire Applicants to submit references for this position?
YesMinimum number of references
3Applicant Special Instructions
Please provide the names of three people with whom you have worked or trained who have knowledge of your work-related abilities. Relatives are not acceptable references. Please include at least one current or previous supervisor.
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