Your challenges

Order Support

• Ensure order entry fulfilment by phone and electronic means
• Provide order status (estimated delivery, quotations for shipping, status of order, etc.) to customers, sales reps and dealers.
• Liaise with sales reps and end-users in relation to order resolution.
• Share orders with finance for payment fulfilment.
• Manage order-related complaints including entering eCRM tickets as necessary to document issues
• Document all invoice related/credits/billing issues via eCRM
• Setup service and service tickets as necessary
• Perform service billings for field, customers and pipette centers including credits/rebills.
• Manage order entry inboxes including processing marketing redemptions

Customer Care Responsibilities:

• Work directly with Sales Support, Order Support and Technical Support in efforts to provide seamless support to all internal and external customers.
  • Ensure proper product configurations in cooperation with Technical Product Support team.
  • Ensure order entry fulfilment by phone, fax as well as electronic means (EDI, PDF, eProcurement, etc.)
• Provide order status (estimated delivery, quotations for shipping, status of order, etc.) to customers, sales reps and dealers.
• Act as a liaise with sales reps and end-users in relation to order resolution.
• Manage order-related complaints including entering eCRM tickets as necessary to document issues
• Document all invoice related/credits/billing issues via eCRM
• Perform customer billing/invoice requests including credits and rebills while adequately documenting.
• Support the Sales Team on preparing product quotes.
• Coordinate with Sales to send out demos, samples, and marketing materials, where applicable
• Work directly with the AR Department to ensure necessary protocol is being followed when accepting order requests.
  • Perform customer billing/invoice requests including credits and rebills while adequately documenting.
  • Document all invoice related/credits/billing issues via eCRM

Your expertise

• Bachelor's degree (B.A.) from a four-year college or university preferred; and one to two years' related experience and/or training; or equivalent combination of education and experience.

Your benefits at Eppendorf

• Competitive total rewards package including health, financial, and education benefits
• Innovative and Collaborative corporate culture
• Contribute to improving the human living condition
• Direct impact on business