Lead IT Desktop Support Coordinator
Job Description
Position Number:
106418Title:
Technical CoordinatorFunctional Title:
Lead IT Desktop Support CoordinatorCategory Status:
33-Exempt RegularApplicant Search Category:
StaffUniversity Authorized FTE:
1.000Unit:
DIT-EE-Platform ServicesCampus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.
Position Summary/Purpose of Position:
The University of Maryland Division of Information Technology (DIT) is seeking a Lead IT Desktop System Analyst to join our Platform Services team. As a member of the Enterprise Desktop team, the Lead IT Desktop System Analyst is part of a team that continues the evolution of the workstation computing environment. This position plays a major role in the technical implementation of workstation endpoint management, application deployment and updates, and asset management. This position proposes and helps with design to the current environment. The primary role of this position is to provide support for our Windows and Mac operating systems endpoints.
Possession of a valid driver’s license is required. This position is considered an essential position and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergencies to help maintain continuity of University services.
Benefits Summary
Top Benefits and Perks:Minimum Qualifications:
Education:
- Bachelor’s degree from an accredited college or university. Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education.
Experience:
- Seven (7) years of professional experience supporting the operations, maintenance, and administration of information technology infrastructure.
Knowledge, Skills, and Abilities:
- Excellent written and oral communication skills with the capability of adapting communication style to different audiences
- Ability to independently prioritize and execute advanced support and feature requests in area of expertise
- Skilled in overseeing IT projects and associated team members with a primary focus on the execution and delivery of technical initiatives
- Ability to lead presentations and training with large groups
- Proven track records for quickly learning new technologies up and to the point of being a subject matter expert
- Able to organize and provide significant mentorship to project team members
- Skilled in solving problems of high complexity both independently and with other team members
- A demonstrated commitment to customer service and adept stakeholder management
- Provides leadership and helps bridge the gap between team manager and team members on technical topics
- Ability to effectively manage workload and deliver assignments on time
- Skilled in the use of office productivity software such as Office 365 or Google Workspaces
- Subject matter expert in at least two (2) technical areas
- The ability to operate a vehicle safely and adhere to Motor Vehicle Safety Services rules and regulations
**Possession of a valid driver’s license.
Preferences:
Preferences:
- Experience deploying, integrating, configuring, and securing Microsoft Windows Desktop and Mac operating systems in an Active Directory and standalone environments as well as hybrid environments (on-premises and cloud-based).
- Experience in, and in-depth knowledge of, the Mac operating system, JAMF, and Mac scripting.
- Experience automating processes using programming\scripting languages for desktop management.
- Experience performing systems planning and development to include new features in the Windows Desktop & Mac operating systems and the ability to deploy new applications and services.
- Experience with patch management and development of application deployment packages including scripting, application re-packaging, and automated deployment/remediation.
- Experience with MacOS, JAMF, VDI, scripting, BitLocker, Microsoft Azure, InTune, Office 365, OMS, and Amazon Web Services.
- CompTIA A+ Certification.
- Jamf certification
- Microsoft Certified Professional (MCP), Microsoft Certified Solutions Associate (MCSA)
Additional Information:
Benefits Included:
- Medical, dental, and vision coverage designed to help you and your family live a healthy lifestyle.
- Flexible work opportunities
- UMCP Tuition Remission for employees, and their dependents to grow and achieve greatness.
- Generous paid time off package to address work/life balance and maintain well-being.
- Retirement Benefits created to aid employees in reaching future retirement goals.
- And many more…
Salary range $95,000 – $105,000
**This position does not provide sponsorship for Visas.
Job Risks
Not Applicable to This PositionPhysical Demands
- Predominantly operates in an office environment. Some periods may be spent in computer rooms for installation, testing, and troubleshooting. Some work (less than 5%) requires moving and lifting of server equipment.
- Some evening and weekend work might be required.
- This position is considered an essential position and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergencies to help maintain continuity of University services.
Posting Date:
07/31/2024Open Until Filled
YesBest Consideration Date
08/21/2024Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
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