Job Description

 

Purpose

In partnership with the Clinic Administrator, the Associate Clinic Administrator ensures clinic operates within the guidelines set by Neighborcare Health management team and in accordance with laws and regulations. Coordinate and oversee daily operations for dental and other ancillary service lines and functions within the clinic. Responsible for specific administrative functions of the clinic and managing resources efficiently. Manage direct reports to include hiring, performance management, orientation and training, and completion of annual individual learning conversations. Manage with retention in mind. Work in partnership and join accountability with other team members to achieve Neighborcare Health's Mission, Guiding Principles and goals.

Neighborcare Health offers a robust benefit package: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! Role is eligible for Staff Referral Program.

In this position you will:

Administrative Work

• Review, maintain and coordinate clinic schedules to account for vacations, illness, meetings while maintaining adequate clinic coverage
• Identify and resolve issues and concerns, escalating as needed to appropriate resources
• Develop and implement organization and strategic goals and key performance indicators
• Cascade organizational information to staff
• Oversee set-up, maintenance and management of administrative support systems, ensuring information is complete, accurate and clinic goals and deadlines are met

Operations Management

• Plan and Lead/Co-lead staff meetings, trainings, and team building activities
• Work in partnership with site or program clinical leader to manage staffing levels, patient schedules, quality outcomes and to support the organizations strategic goals
• Coordinate community outreach and local or co-located partnerships
• Participate in NeighborCare leadership meetings and leadership development activities
• Manage and respond to fluctuations in patient access, demand, and satisfaction; Integration of service lines within the sites to meet patient need and maximize efficiency

Financial Management

• Plan monitor, and manage annual budgets
• Monitor and communicate productivity to providers in partnership with clinical site director

People Management

• Hire, train and orient direct and non-direct reports on clinical operations and functions
• Ongoing coaching and support
• Provide support to team to address individual performance issues, develop improvement plans and coordinate with HR Team as needed

Minimum Qualifications

Education
Required: Bachelor’s degree OR High School Diploma/GED and 5 years relevant work experience in a professional setting
Preferred: Non-profit organization administration certificate

Experience
Required: At least 2 years of direct supervision of people or teams experience
Preferred: 2 years of health care administration or practice management; two (2) years of leadership team supervision and development

Key Skills, Knowledge & Abilities
Required for this job

• Ability to meet and comply with HIPAA/Confidentiality policies and procedures and to handle confidential and sensitive patient and staff information; Demonstrates the ability to conduct discussions of a sensitive nature with staff and patients
• Ability to work with individuals of varying ethnicities, socio-economic levels, cultures and sexual orientations; Ability to develop collaborative working relationships that foster a positive working environment with an emphasis on teamwork
• Ability to provide constructive and effective feedback on performance to staff; Ability to develop solutions and manage expectations; Ability to facilitate and present at meetings; Attention to detail
• Conflict management; Ability to organize and manage time and tasks independently; Ability to communicate in person, email, and on the phone; Ability to work in a high pressure, time-sensitive, and complex health care environment
• Ability to prioritize work assignments and adjust tasks as needed; Proficient with computers. Proficient in the use of word processing, spreadsheets, presentations and email

Preferred for this job

• Familiarity with medical and/or dental terminology
• Experience with Electronic Medical Records
• Experience with insurance providers and billing

Our Mission

The mission of Neighborcare Health is to provide comprehensive health care to families and individuals who have difficulty accessing care; respond with sensitivity to the needs of our culturally diverse patients; and advocate and work with others to improve the overall health status of the communities we serve.

About our Service Commitments

Our service commitments were created b staff members, leaders, board members and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here, https://neighborcare.org/about-us/service-commitments/

• Serving patients
• Serving each other
• A warm welcome
• Caring
• Respect
• Working together
• Trusting Relationship

About us

For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia! Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve. We are looking to hire the best talent to support our culturally diverse workplace and community.

Compensation

The wage range for this position is a minimum $32.53/hour up to $44.21/hour maximum.

Compensation will be determined based on years of relevant experience.

Union: No

The full job description will be provided during the interview process.

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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